Returns & Exchanges
1. Return of goods
1.1. The customer has the right to refuse the product and return it within 14 calendar days of receipt of the product, without giving a reason.
1.2. The Seller must replace or take back goods that the Buyer wants to return in undamaged packaging and a proof of purchase document within 7 days from the date of delivery:
1.1.1. At JSC “Baltic Nano Technologies” office Pramonės pr. 4K, Kaunas, Lithuania
1.1.2. Via Venipak courier. Delivery costs are non-refundable. The Buyer returns unsatisfactory goods on his/her own or pays the return costs.
1.3. If the Buyer decides to terminate the agreement and informs the Seller thereof, the Buyer loses the right to use the product from the date of sending the notice. The date and time of sending the notice are determined according to the time the notice was sent by the Buyer. If it is established that the goods were used after sending the notice, the Seller has the right to refuse to terminate the agreement.
1.4. The Buyer may exercise the right to return goods if the goods have not been used, the original packaging of the goods have not been damaged, and have not lost their marketable representation. Returned goods must be fully assembled. The Buyer is responsible for the complete assembly and packaging of the item. If the goods are not fully assembled and properly packaged, the Seller or his representative may refuse to accept the returned goods. Changes in the appearance of the product or its packaging that were necessary to inspect the product cannot be considered as substantial changes in the appearance of the product.
1.5. If a purchased good does not meet the quality requirement, the Seller is obliged to replace the poor quality good with an appropriate quality good, reduce the price of the good accordingly or refund the money paid for the good and its delivery within 7 working days from the submission of the request. Products being returned must be in undamaged original packaging. The Buyer must also submit an original invoice for the goods and a completed and signed return form stating the reason for returning the goods.
2. Refund terms:
After your return is processed with a complete quality inspection and a refund is approved, you will receive a credit issued back to your original form of payment within 10 business days. Please allow up to 14 business days for your refund to post to your account after approval. Normal bank processing times do apply and may take up to a full billing cycle.
- If 14 working days have passed since the refund notification was sent and you still have not received your refund, please contact us.
- Be aware that if you used a pre-paid credit card, the refund would be automatically issued to the original card. If you used a pre-paid card to make a purchase, please retain the card until you receive your purchase.
- Shipping charges are not refunded.
- Seasonal surcharges are not refunded.